Quartz Support

Please work through the sections below and if you still have any questions head over to our Contact page and get in touch.

Firmware

The firmware is bundled with the app and linked directly. There is a button within the app to upload the new firmware.

If you have purchased a Quartz V2 recently, you may have 1.0.9 pre-release firmware installed on your pedal. Being a pre-release, the Chrome app will still indicate 1.0.8 even if you have the 1.0.9 firmware installed. Please either upgrade to 1.1.0 (or above), or revert back to 1.0.8 when you receive your Quartz.

Versions 1.1.1 (alpha)

Features Added

- Screen can now be oriented in any direction (0, 90, 180, and 270 degrees). For those of you who can't fit the pedal on your board vertically.
- Added "Input" as an option for each Jack per preset. You must select "Input" rather than "0 Pulses" to make the Jack an Input. In doing this, you are now able to latch and unlatch the Jacks properly to recall favourites on your other non-midi pedals.
- Added "Monitor PC" option. This allows you to select a Midi Channel and every time a Program Change message is generated on that channel, it will be displayed for a second. However it will not be displayed for the "Repeating Midi Stack". This is great for those pedals that do not have a display, so that you know quickly what preset they have changed to.
- Increased external footswitch accuracy.
- Fixed Polarity bug when receiving from the pedal.

Uninstall any previous version from your computer first...

Windows

Mac app currently unavailable (see legacy support and firmware)

 

Versions 1.1.0 (alpha)

This release sees the first implementation of the new computer app where many features have been added that aren't listed here

Features Added

- Firmware version now shown when powering on
- You can now select where the line breaks are in the name. Up to 5 lines allowed.
- Each preset now stores a font size.
- Choose whether only the name is displayed (no Tempo or Setlist location). This allows for larger and longer names to be displayed.
- Added a 4th polarity option, primarily for the DIG pedal by Strymon.
- Increased the delay between recalling presets while fast scrolling with a footswitch. Making it easier to land on the correct preset when holding a footswitch down.
- You can now choose what default Midi Program Change message that each preset sends out on the pedal itself. Previously only available in the computer software.
- For those with the Diamond Mod, output 4 no longer latches for a short time when powering on the pedal.
- Better, more accommodating averaging for tap tempo on all footswitches.
- Added an "Incoming Midi" section. Any Midi message received can be assigned to the activation of certain functions. Functions currently include (Tap Tempo, Set Tempo, Next Preset, Previous Preset, Set Preset, Toggle Global Tempo, Set the division for all Aux Outputs and including Midi Clock). More functions to come. This makes the Quartz even more flexible with fitting in with your existing Midi controller.
- You can now add the same preset to the Setlist more than once from the pedal. Previously only able to do this via the computer software. The "Update Setlist" area is also clearer and easier to use.
- Can now go to the Next and Previous preset quicker via the footswitches and incoming Midi.
- 3 more divisions available for Aux Outputs and Midi Clock (Whole Note, Whole Note and a Half, 2 Whole).
- Implemented Midi Stacks. A list of Midi messages that can be reused and sent in a number of ways.
- The Repeating Midi Message (Custom Midi) has been replaced with a Repeating Midi Stack. This allows you to send multiple Midi messages on every beat.
- Can edit the preset Midi Stack directly on the pedal. This allows you to quickly map incoming Midi Messages to a stack of messages.
- Can now change the number of pulses for each output per preset. This includes 0 pulses for turning the Output into an Input per preset.
- Can choose whether an output is latched per preset. This potentially allows you to use the 4 Aux Outputs to switch amps or recall favourite settings on your other gear.
- Removed the Library Reset feature.
- Each Footswitch's Function can now change per preset. Example... When on preset 7, holding external footswitch one might stop Midi Clock generation, but when on preset 97 holding external footswitch one might tell the Quartz to ignore the incoming metronome.
- Each Footswitch can now take you to a different preset, per preset. All 7 footswitches and both their states (Tapping and Holding) can be different per preset. Example... When on preset 1, tapping the onboard footswitch might take you to preset 57, then when on preset 57 tapping the onboard footswitch might take you to preset 33.
- Each Footswitch can now send out a different Midi Stack per preset. All 7 footswitches and both their states (Tapping and Holding) can be different per preset. Example... When on preset 46, tapping external footswitch three might bank up on your Strymon Timeline, then when on preset 12 tapping external footswitch three might bypass your Timeline.
- The above 3 Footswitch features (Function, Preset, and Stack) can all happen at once. Example... you're on preset 3 currently, then with one tap you could turn the mix down on Delay Engine A on your Empress EchoSystem, stop sending tap signals on the Quartz Aux outputs, and then change to Quartz Preset 79. Then for preset 79, when you tap the same footswitch this could do something completely different if you like.
- Can change the Footswitch Function per preset on the pedal itself

Uninstall any previous version from your computer first...

Windows

Mac app currently unavailable (see legacy support and firmware)

We do not officially support syncing with the following pedals. There may be options to mod, so please contact us if you would like to discusss the options available.

- All Diamond Pedals

 
 
 
 
 

Legacy Firmware

All firmware below is compatible with the Chrome App only.

 

Version 1.0.8

- Plug in 6 external footswitches, and each can have assignable functions. Jacks 1, 2, and 3 can each accept 2 footswitches. If you'd like to access all of these footswitches, you'll need to split the TRS and attach one footswitch between the Tip and the Sleeve, and the other footswitch between the Ring and the Sleeve. Or you can use a standard patch cable for each jack and only access 3 extra footswitches. This feature is only available for anyone with a new circuit (to tell which version you have, the Quartz writing will be blue when starting the pedal)
- New footswitch function. You can now assign a particular preset to a footswitch, so at any point you can recall that preset. This preset does not have to be in the current setlist. Once recalled, your place within the setlist will be remembered so that you can still cycle through the setlist as normal. Example: Your setlist contains presets 7, 34, 56, and 4. You have your footswitch assign to preset 67. You are currently on preset 34 (the 2nd preset in the setlist). You press the footswitch and are taken to preset 67. From here, cycling to the next preset (with another footswitch or the knob) will take you to preset 56 (the 3rd preset in the setlist).
- When the footswitch function is set to “Toggle Midi Clock Out”, Start and Stop messages are sent are also sent when pressing the footswitch. Allowing you to reset the devices to the same beat when stopping and starting the sync.
- The audio metronome input now has a threshold value (1 - 10). Just like the Midi Clock threshold. It also configures some of the metronome signal for you on startup.
- Within the Chrome App only, you can now add the same song to the setlist multiple times. This allows you to, for example, add a song's verse multiple times.
- Midi Clock Out can now be set to a particular division. This is set per preset in the preset menu. Keep in mind that Midi Clock is always global, so the division that you set will be received by all of your Midi Clock capable pedals.

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.6.2

- Midi menu item RECL SET (Recall Setlist). When enabled, receiving Midi Program Change messages will recall the corresponding setlist preset, not actual preset. Eg. PC #3 will recall the 3rd preset in the setlist.
- Menu item GLBL TEMPO (Global Tempo). When enabled, tempos will not be recalled when recalling a preset. Tempo is changed globally via tapping, Midi, or the metronome input. All other preset data will still be recalled.
- Choose whether Midi Clock is passed through. When enabled, Midi Clock will not pass through but will still be received. Even if MIDI THRU is enabled, the clock will not be sent on. All other messages will still be passed through.
- Allowed the internal clocks to have a longer run time.
- Menu item DIA MOD (Diamond Mod). Enables the extra switching device on output 4, to be used with Diamond pedals. Keep this option disabled unless you have a modded Quartz to support Diamond pedals.
- Aux Outputs can now just pulse once per preset if required (minimum was 2 before).

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.6

- Tempo can now be displayed in milliseconds as well as BPM
- Custom preset Midi messages are now sent after program changes
- Ability to assign 2 separate Midi conversion rules to change the channels of incoming messages. The Quartz will receive the message, change the channel to what is specified, and send the message. This feature is only active when Midi Thru is enabled.
- Allowed tapping in at slower tempos
- Menu option "RECL Once" (Recall Once). With this option enabled, when the Quartz receives a preset that it is already on the Quartz will not change. Example: if it's on preset 3 and it receives preset 3 again it will not generate or change anything. The message will still be passed through if Midi Thru is enabled.

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.5

Features Added

Footswitch Functions

- Toggle Repeating Message Out: If the custom repeating midi message is enabled, it will disable it and vice versa.
- Toggle Midi Clock Out: If the Midi Clock is being sent, it will disable it and vice versa. This is saved to memory.
- Toggle Aux Out: If the Auxilliery Outputs are being sent, it will stop them, and vice versa.
- Toggle All Timing - Toggles all of the above
- Prev Preset (for tapping): This option is now available as a "Tap" function, not just for "Hold"

Extra Preset Options

Each preset can now have the following information
- Stop Midi Clock: if this is checked, Midi Clock will not be sent for this preset only.
- Stop Repeating Message: if this is checked, the custom repeating Midi message will not be sent for this preset only.
- Stop Aux Outs: if this is checked, all Auxiliary Outputs will be disabled for this preset only.
- Stop Aux 4: if this is checked, Auxiliary Output 4 will be disabled for this preset only.
- Mimic Footswitch: if this is checked, the "Hold" function for the onboard footswitch will be disabled. In its place the footswitch will now be mimicked to Auxiliary Output 4. This means that when you hold down the footswitch, Output 4 will be "held down" too instead of sending a quick pulse. Likewise, when you lift, it will be lifted. This allows you to use Output 4 as more of a true external footswitch for your pedal. For example, you could activate a ramp feature on your pedal while holding down the footswitch. Output 4 will still output the pulses that you have set up for it when you first recall the preset. This will only be the case for the preset it is saved to.

Improved the 0.5 BPM increment accuracy
Fixed NC number of pulses
More Divisions

- Half Notes
- 1/16 Notes
- 1/4 Triplets
- 1/8 Triplets
- Dotted 1/4

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.4

- Fixed bug where the divisions appeared to not save

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.3

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

Google have stopped supporting Chrome Apps, so we have been forced to change the way we do things. The information here is for the old way of doing things.
This is for those people who are still using the Chrome App to connect to the Quartz V2. If you've adopted our new app then there is no need for you to read on.

Firmware Instructions

Upload Instructions

Windows

- make sure your anti-virus doesn't flag the file. You may need to disable your antivirus software for a minute so the file is not quarantined. Or better yet, create an exception.
- plug the Quartz in (important to do this before running the program)
- unzip if needed, then right click, Run as administrator
- you should see that it says "Looking for pedal", then "Uploading", then "Success!"
- if the pedal is not found, please try all of your USB ports, and you may have to restart your machine.

Mac

- unzip the file to your Desktop
- make sure it is named "Upload"
- plug the Quartz in (important to do this before running the program)
- run "Upload"
- you may have to allow "unknown" developers.
- go through until you see "Success" pop up.
- if you receive error messages. Please try all of your USB ports, and you may have to restart your machine.
- if you still can't upload, please visit here

Troubleshooting

My Windows machine won't connect to the Quartz Software

First, only power the Quartz via USB when trying to connect.
Make sure you plug the Quartz in first before opening the software. If it still fails to connect, please follow the steps outlined in this document.
Once you have followed these steps, Windows should now permanently recognize the pedal.

My Mac won't connect to the Quartz Software

First, only power the Quartz via USB when trying to connect.
Make sure you plug the Quartz in first before opening the software. If it still fails to connect, please download and install the latest firmware.

I can't upload the firmware on my Mac

Please visit here

Chrome App Update

The Quartz computer software will update automatically over time. But if you would like to force an update please do the following:
- Open Google Chrome
- Go to this URL: chrome://extensions/
- Tick "Developer Mode"
- Click "Update extensions now"

See here: