Quartz Support

Please work through the sections below and if you still have any questions head over to our Contact page and get in touch.

Quartz V2 Firmware

Upload Instructions

Windows

- make sure your anti-virus doesn't flag the file. You may need to disable your antivirus software for a minute so the file is not quarantined. Or better yet, create an exception.
- plug the Quartz in (important to do this before running the program)
- unzip if needed, then right click, Run as administrator
- you should see that it says "Looking for pedal", then "Uploading", then "Success!"
- if the pedal is not found, please try all of your USB ports, and you may have to restart your machine.

Mac

- unzip the file to your Desktop
- make sure it is named "Upload"
- plug the Quartz in (important to do this before running the program)
- run "Upload"
- you may have to allow "unknown" developers.
- go through until you see "Success" pop up.
- if you receive error messages. Please try all of your USB ports, and you may have to restart your machine.
- if you still can't upload, please visit here

Firmware

Version 1.0.8

- Plug in 6 external footswitches, and each can have assignable functions. Jacks 1, 2, and 3 can each accept 2 footswitches. If you'd like to access all of these footswitches, you'll need to split the TRS and attach one footswitch between the Tip and the Sleeve, and the other footswitch between the Ring and the Sleeve. Or you can use a standard patch cable for each jack and only access 3 extra footswitches. This feature is only available for anyone with a new circuit (to tell which version you have, the Quartz writing will be blue when starting the pedal)
- New footswitch function. You can now assign a particular preset to a footswitch, so at any point you can recall that preset. This preset does not have to be in the current setlist. Once recalled, your place within the setlist will be remembered so that you can still cycle through the setlist as normal. Example: Your setlist contains presets 7, 34, 56, and 4. You have your footswitch assign to preset 67. You are currently on preset 34 (the 2nd preset in the setlist). You press the footswitch and are taken to preset 67. From here, cycling to the next preset (with another footswitch or the knob) will take you to preset 56 (the 3rd preset in the setlist).
- When the footswitch function is set to “Toggle Midi Clock Out”, Start and Stop messages are sent are also sent when pressing the footswitch. Allowing you to reset the devices to the same beat when stopping and starting the sync.
- The audio metronome input now has a threshold value (1 - 10). Just like the Midi Clock threshold. It also configures some of the metronome signal for you on startup.
- Within the Chrome App only, you can now add the same song to the setlist multiple times. This allows you to, for example, add a song's verse multiple times.
- Midi Clock Out can now be set to a particular division. This is set per preset in the preset menu. Keep in mind that Midi Clock is always global, so the division that you set will be received by all of your Midi Clock capable pedals.

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.6.2

- Midi menu item RECL SET (Recall Setlist). When enabled, receiving Midi Program Change messages will recall the corresponding setlist preset, not actual preset. Eg. PC #3 will recall the 3rd preset in the setlist.
- Menu item GLBL TEMPO (Global Tempo). When enabled, tempos will not be recalled when recalling a preset. Tempo is changed globally via tapping, Midi, or the metronome input. All other preset data will still be recalled.
- Choose whether Midi Clock is passed through. When enabled, Midi Clock will not pass through but will still be received. Even if MIDI THRU is enabled, the clock will not be sent on. All other messages will still be passed through.
- Allowed the internal clocks to have a longer run time.
- Menu item DIA MOD (Diamond Mod). Enables the extra switching device on output 4, to be used with Diamond pedals. Keep this option disabled unless you have a modded Quartz to support Diamond pedals.
- Aux Outputs can now just pulse once per preset if required (minimum was 2 before).

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.6

- Tempo can now be displayed in milliseconds as well as BPM
- Custom preset Midi messages are now sent after program changes
- Ability to assign 2 separate Midi conversion rules to change the channels of incoming messages. The Quartz will receive the message, change the channel to what is specified, and send the message. This feature is only active when Midi Thru is enabled.
- Allowed tapping in at slower tempos
- Menu option "RECL Once" (Recall Once). With this option enabled, when the Quartz receives a preset that it is already on the Quartz will not change. Example: if it's on preset 3 and it receives preset 3 again it will not generate or change anything. The message will still be passed through if Midi Thru is enabled.

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.5

Features Added

Footswitch Functions

- Toggle Repeating Message Out: If the custom repeating midi message is enabled, it will disable it and vice versa.
- Toggle Midi Clock Out: If the Midi Clock is being sent, it will disable it and vice versa. This is saved to memory.
- Toggle Aux Out: If the Auxilliery Outputs are being sent, it will stop them, and vice versa.
- Toggle All Timing - Toggles all of the above
- Prev Preset (for tapping): This option is now available as a "Tap" function, not just for "Hold"

Extra Preset Options

Each preset can now have the following information
- Stop Midi Clock: if this is checked, Midi Clock will not be sent for this preset only.
- Stop Repeating Message: if this is checked, the custom repeating Midi message will not be sent for this preset only.
- Stop Aux Outs: if this is checked, all Auxiliary Outputs will be disabled for this preset only.
- Stop Aux 4: if this is checked, Auxiliary Output 4 will be disabled for this preset only.
- Mimic Footswitch: if this is checked, the "Hold" function for the onboard footswitch will be disabled. In its place the footswitch will now be mimicked to Auxiliary Output 4. This means that when you hold down the footswitch, Output 4 will be "held down" too instead of sending a quick pulse. Likewise, when you lift, it will be lifted. This allows you to use Output 4 as more of a true external footswitch for your pedal. For example, you could activate a ramp feature on your pedal while holding down the footswitch. Output 4 will still output the pulses that you have set up for it when you first recall the preset. This will only be the case for the preset it is saved to.

Improved the 0.5 BPM increment accuracy
Fixed NC number of pulses
More Divisions

- Half Notes
- 1/16 Notes
- 1/4 Triplets
- 1/8 Triplets
- Dotted 1/4

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.4

- Fixed bug where the divisions appeared to not save

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

 

Version 1.0.3

Download (Windows - 32 bit)

Download (Windows - 64 bit)

Download (Mac)

The Quartz computer software will update automatically over time. But if you would like to force an update please do the following:
- Open Google Chrome
- Go to this URL: chrome://extensions/
- Tick "Developer Mode"
- Click "Update extensions now"

See here:

My Windows machine won't connect to the Quartz Software

First, only power the Quartz via USB when trying to connect.
Make sure you plug the Quartz in first before opening the software. If it still fails to connect, please follow the steps outlined in this document.
Once you have followed these steps, Windows should now permanently recognize the pedal.

My Mac won't connect to the Quartz Software

First, only power the Quartz via USB when trying to connect.
Make sure you plug the Quartz in first before opening the software. If it still fails to connect, please download and install the latest firmware.

I can't upload the firmware on my Mac

Please visit here

We do not officially support syncing with the following pedals. There may be options to mod, so please contact us if you would like to discusss the options available.

- All Diamond Pedals